Career Overview: Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to the company’s success.  

Skill Highlights

  • Problem resolution
  • Administrative support
  • Meet deadline
  • Critical thinking
  • Meets/exceeds goals
  • Self-starter
  • Attention to detail
  • Microsoft Office skills
  • Team building
  • Administrative operations
  • Business correspondence
  • Quality assurance
  • Listening skills
  • Excellent communication skills
  • MS Windows proficient
  • Fast learner
  • Problem solver
  • Strong client relations
  • Courteous demeanor
  • Training development
  • Customer service
  • Telecommunication skills
  • Adaptability

Core Accomplishments

Customer Assistance
Worked with Canada Customs Brokerage Systems/Software and diligently completed all assigned tasks, working overtime as needed.

Trained brokerage staff of 20 employees on the use of our new faxing software.  Helping co-workers, friends and family with any computer related issues as they took place.

Demonstrated proficiencies in telephone, email, fax while meeting multiple deadlines during the normal work day.  


Administrative Assistant (Rater)
Brokerage Rating Department
UPS (United Parcel Service)
Fredericton, New Brunswick, Canada
July 1997 to Current

During my time I have worked various shifts, Full-Time.  I have always been praised on my ability to adapt to changes in policies and procedures quickly and helping my management team in assisting my co-workers to adapt to the new changes at the same time.  During my time with UPS I was always willing to take on added responsibility when approached by my management team whether that be taking on additional projects, training co-workers or helping other departments.


Academy of Learning (Business/Technology School)
Fredericton, New Brunswick, Canada
Graduated in July 1997

I had registered at the Academy of Learning when they were in Fredericton, In their Microcomputer Software Support Specialist program of which I also studied the following software and courses:

  • MS-Office Applications
  • Simply Accounting
  • WordPerfect 5.1 & WordPerfect 6
  • Corel Draw
  • Lotus
  • Business Communications
  • Work-Term (Office Clerk, Bird Holdings LTD., Fredericton, NB)

Oromocto High School
Oromocto, New Brunswick, Canada
Graduated in July 1994


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